We wish you every purchase with a good experience with the right product. Even though if there is any manufacturing fault or if the delivered product is wrong we are offering an exchange or return facility. To claim a return or exchange you must need to take an unboxing video.Without unboxing the video we will not accept the return or exchange request.
Return, exchange, Refund or Warranty won't be applicable for the bellow conditions-
Physical Damage or burn items
All kinds of Digital products and software
Clearance sell items
If the intact seal is torn or damaged
Any accessories or Charger or Adapter
Any kinds of gift items which is not paid
If the product has any scratches
If the item is not in resalable conditions
If the item is not including all the accessories, papers, and other things that were delivered
If any 3rd party app or software or device is not compatible
If there is any issue, please let us know within 24 hours by email to firstname.lastname@example.org
You must need to return all the boxes, warranty cards, manuals, accessories, stickers, labels, gift items with the proper box and without putting any sticky tape on the product. You need to bring the item to our office or send it by courier to our office address and you need to pay the courier charge while sending the package to us. After receiving the product we will check and let you know the status. If a refund is required it will be done within 72 hours of receiving the items. If there is any fault of the product, we will bear the courier charge as inside Dhaka70 Tk and outside Dhaka 120 Taka if there is any additional charges customer needs to bear that. If the product is OK but the customer still wants to return and get a refund in that case all the necessary Payment processing fee and delivery charges will be bear by the customer. If the customer receives any discount or cashback or gift it should be taken back and refund.
You can contact our call center- +8801970-652594 (10 am to 8 pm)